First Steps as Admin
Day 1
- Access Keycloak Admin Console
- Verify organization created
- Explore user management
Day 2-3
- Create departments
- Define categories
- Set SLA policies
Day 4-5
- Add team members
- Create business rules
- Setup AI agents
Configuration Areas
-
Organization
- Department setup
- Category definitions
- SLA policies
-
Users & Roles
- User management (in Keycloak)
- Role assignment
- Permission management
-
Automation
- Business rules
- Escalation triggers
- Notifications
-
AI Configuration
- Agent setup
- LLM selection
- Knowledge base